Privacy Policy
About This Privacy Policy
YOUR KYND is operated by Bodi Unlimited Pty Ltd and is based in Canberra, Australian Capital Territory, Australia.
YOUR KYND is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with us, including through our website, memberships, personal training services, group fitness classes, workshops, events, PLAY programs, challenges, online coaching services and digital platforms.
By using our services, attending our facility or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where required by law, YOUR KYND will seek your consent before collecting, using or disclosing personal information.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@yourkynd.au.
The Information We Collect
To provide our services safely, effectively and efficiently, we may collect personal information from you when you enquire about, purchase or participate in our services.
The personal information we collect may include your name, date of birth, gender, phone number, email address, residential suburb or address, emergency contact details and payment information. We may also collect information relating to your membership, attendance history, bookings, purchases, communications and interactions with our team.
Payment information is collected and processed to facilitate membership payments and purchases. YOUR KYND does not store full credit card details on its own systems. Payment information is securely processed through third-party payment providers.
When you visit our website or use our digital platforms, we may automatically collect technical information such as your IP address, browser type, device information, operating system, website usage data and interactions with our online content through cookies and analytics tools.
Sensitive Information
As a health and fitness business, we may collect health and medical information that is considered sensitive information under Australian privacy law relevant to your participation in exercise and wellness activities. This may include pre-exercise screening responses, injury history, medical conditions, medications, exercise history, fitness assessments, body composition measurements, progress tracking data, goals, coaching notes and other health-related information relevant to your participation in our services. This information is collected solely for the purpose of delivering safe, appropriate and personalised services.
YOUR KYND will only collect sensitive information where it is reasonably necessary to provide our services safely and effectively, with your consent or as otherwise permitted by law.
How We Collect Information
We collect personal information directly from you when you:
• complete enquiry, registration or membership forms;
• purchase memberships, products or services;
• book classes, appointments or consultations;
• participate in programs, workshops, events or challenges;
• complete health questionnaires or assessments;
• communicate with us by phone, email, social media or in person; or
• use our website, mobile applications or digital platforms.
In some circumstances, and only where appropriate consent has been provided, we may receive information from healthcare providers, allied health professionals, emergency contacts, guardians or other third parties involved in supporting your participation in our services.
Why We Collect Information
YOUR KYND collects personal information to operate our business and provide memberships, fitness services, coaching, community programs and related products and services.
We may use your information to:
• assess your suitability for exercise and participation;
• deliver personalised coaching and programming;
• manage memberships, bookings and attendance;
• process payments and administer accounts;
• communicate with you regarding services, updates and support;
• monitor progress and improve service delivery;
• maintain health and safety standards;
• respond to emergencies or incidents;
• comply with legal and regulatory obligations; and
• improve our facilities, programs and member experience.
We will only use personal information for purposes that are reasonably necessary for our business operations or as otherwise permitted by law.
Third-Party Platforms and Data Storage
To support the delivery of our services, YOUR KYND uses trusted third-party providers and software platforms, which may include Wix, Fit by Wix, Trainerize, Stripe, Google Workspace, Meta platforms, email marketing providers and other business management systems.
Personal information may be stored or processed within these systems where necessary for membership management, bookings, payments, programming, communication, customer support, marketing and business administration. This may include contact information, membership details, booking history, payment records, health and fitness information, coaching notes and communication records where necessary for the delivery of our services.
YOUR KYND takes reasonable steps to select reputable service providers that maintain appropriate privacy and security standards. However, each third-party provider operates under its own privacy policy and data handling practices. We encourage users to review the privacy policies of any third-party services they use in connection with our business.
By providing personal information to YOUR KYND, you acknowledge that some service providers may store or process information outside Australia. While we take reasonable steps to work with reputable providers, overseas jurisdictions may have privacy laws that differ from Australian privacy laws.
Disclosure of Personal Information
YOUR KYND does not sell, rent or trade personal information to third parties.
We may disclose personal information to trusted service providers and business partners who assist us in operating our business, including payment processors, software providers, IT support providers, professional advisers, insurers and contractors.
We may also disclose personal information:
• where required or authorised by law;
• where necessary to protect the health, safety or wellbeing of an individual;
• in connection with insurance claims, legal proceedings or regulatory requirements; or
• where you have provided consent.
Health-related information is only accessed by authorised personnel who require that information to safely deliver services and support your participation.
Photos and Videos
Photographs, videos and other media may occasionally be captured during classes, events, workshops, competitions and community activities for promotional, educational, social media and marketing purposes.
Where content specifically focuses on an identifiable individual member, YOUR KYND will seek verbal or written consent before publication wherever reasonably practicable.
Members who do not wish to appear in photographs or videos should notify us in writing. While we will make reasonable efforts to accommodate these requests, we cannot guarantee that individuals will not appear incidentally in group photographs or recordings taken in public areas of the facility.
Data Security
YOUR KYND takes reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.
We maintain appropriate administrative, physical and technical safeguards, including secure digital systems, password-protected platforms, restricted staff access and secure storage practices.
Despite these measures, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.
Data Retention
Personal information will be retained only for as long as reasonably necessary to provide services, fulfil the purposes outlined in this Privacy Policy, comply with legal obligations and maintain appropriate business records.
Membership, payment, health and related business records may be retained for up to seven (7) years after a membership ends, or longer where required by law, insurance obligations, risk management requirements or legitimate business purposes.
Accessing and Correcting Your Information
You may request access to the personal information we hold about you at any time, subject to any legal exceptions that may apply.
If you believe any information we hold is inaccurate, incomplete, misleading or out of date, you may request that it be corrected.
Requests for access or correction should be submitted in writing to hello@yourkynd.au. We may require reasonable proof of identity before processing your request.
Cookies and Website Analytics
YOUR KYND may use cookies, pixels and website analytics tools to understand how visitors use our website, improve functionality, measure marketing effectiveness and enhance the user experience.
These technologies may collect information about browsing behaviour, device usage and interactions with our website and advertising content.
Most web browsers allow you to manage, restrict or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
Marketing Communications
From time to time, YOUR KYND may send newsletters, updates, promotional offers, event information, educational content and other communications relating to our services.
You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our communications or by contacting us directly.
Operational communications relating to memberships, bookings, payments, safety matters or service delivery may still be sent where necessary.
Privacy Complaints
If you have concerns about how YOUR KYND has handled your personal information, we encourage you to contact us in writing at hello@yourkynd.au so we can investigate and attempt to resolve the issue.
We will endeavour to respond to privacy complaints within a reasonable timeframe.
Changes to This Privacy Policy
YOUR KYND may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, technology, services or industry practices.
The most current version will always be available on our website. Continued use of our services after any updates are published constitutes acceptance of the revised Privacy Policy.
Where significant changes are made, we may notify members through email or other appropriate communication channels.